lulukuku lovingly designed wall decals for your nursery and home

"The decals were easy to apply
and  they look great - love, love, love!"



Customer Service

SHIPPING

RETURNS AND EXCHANGES

QUESTIONS

SHIPPING
How do you ship?

All decals are sent USPS Priority Mail to reach you faster. We ship our decals in strong tubes to ensure that they reach you in great shape.

How long does the shipping take?
United States: We ship daily via USPS Priority Mail. While the Post Office won't guarantee ship times for priority mail, we've noticed that most of our customers in the Northeast US get our decals within 2 business days of shipping and our customers on the West Coast get our decals within 5 business days. If you are somewhere in between, you can expect something in between. Keep in mind that we cut each decal set custom-to-order, so there is a 5-7 business day production time before this ship time.

Canada and Australia: For our customers in Canada and Australia, we ask that you expect 2-4 weeks from the time you place your order to the time you receive it (that includes our production time and shipping together). Customs officials are particularly diligent in both countries and they take the time to open and inspect almost every package that comes through!

RETURNS AND EXCHANGES
Can I return the decals if I'm not happy with them?

We stand behind our product and all of our decals are backed by our 100% satisfaction guarantee. If you are not happy with your decals for any reason, simply return them for a full refund.

How do I return my decals?
Our return process is very simple. First, click on the "Contact Us" link above let us know the return is coming. Then, insert any unused portion of the decals into the tube in which you received them, and ship the tube back to us at: Lulukuku, PO Box 383, Stockbridge, MA 01262. As soon as we receive your package, we'll provide a full refund.

Can I ask for an exchange?
No problem. Just click on the "Contact Us" link above and let us know what you're thinking. We'll be happy to work with you.

QUESTIONS
What if I have a question - before or after ordering?

We are here to help. Simply click on the "Contact Us" link above and let us know how we can help.